Epione Medical Care Facilities VBA d.b.a. Medcare Clinic cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Epione Medical Care Facilities VBA d.b.a. Medcare Clinic. The effective date for the validity of these conditions is 01/01/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person, the contact details can be found at the end of our privacy policy.

This Notice of Privacy Practices for Telehealth Services (“Notice”) describes how Epione Medical Care Facilities VBA d.b.a. Medcare Clinic and its staff may use or disclose your health information to carry out treatment, payment, or business operations and for other purposes that are permitted or required by law. Your health information may include any information about you that may identify you and that relates to your past, present, or future health, including treatment and payment for health care services.

What This Policy Covers

Throughout this Privacy Policy we’ll refer to our company and websites and other products and services collectively as “Epione Medical Care Facilities VBA d.b.a. Medcare Clinic.”

This Privacy Policy applies to information that we collect about you when you use our website.

This Privacy Policy also applies to information we collect when you apply for a job at all above mentioned names and websites. Throughout this Privacy Policy we’ll refer to our website and other products and services collectively as “Services.” Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Uses and disclosures of your health information

Your health information may be used and disclosed by our health care providers, our staff, and others outside of Epione Medical Care Facilities VBA d.b.a. Medcare Clinic that are involved in your care and treatment for the purpose of providing health care services to you, to support our business operations, to obtain payment for your care, and any other use authorized or required by law.

Treatment and health care operations: We will use and disclose your health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with a third party. For example, your health information may be provided to a health care provider to whom you have been referred to ensure the necessary information is accessible to diagnose or treat you.

Health care operations: We may use or disclose, as needed, your health information in order to support the business activities of Epione Medical Care Facilities VBA d.b.a. Medcare Clinic. These activities include, but are not limited to, improving quality of care, providing information about treatment alternatives or other health-related benefits and services, development or maintaining and supporting computer systems, and legal services. If and when we use your health information, it will always be anonymized.

Uses and disclosures that do not require your authorization

We may use or disclose your health information in the following situations without your authorization. These situations include the following uses and disclosures: as required by law; for public health purposes; for health care oversight purposes; for abuse or neglect reporting; in connection with legal proceedings; for law enforcement purposes; and other required uses and disclosures.

Uses and disclosures that require your authorization

Other permitted and required uses and disclosures will be made only with your consent, authorization, or opportunity to object unless permitted or required by law. We may not sell your health information without your authorization. If you provide us with an authorization for certain uses and disclosures of your information, you may revoke such authorization, at any time, in writing, except to the extent that we have taken an action in reliance on the use or disclosure indicated in the authorization.

Your rights with respect to your health information

You have the right to inspect and copy your health information.

You may request access to or an amendment of your health information.

You have the right to request a restriction on the use or disclosure of your health information. Your request must be in writing and state the specific restriction requested and to whom you want the restriction to apply. We do not have to agree to a restriction you may request.

You have the right to receive an accounting of certain disclosures of your health information that we have made, except for certain disclosures which were pursuant to an authorization, for purposes for treatment, payment, health care operations, or for certain other purposes.

Revisions to this Notice

We reserve the right to revise this Notice and to make the revised Notice effective for health information we already have about you as well as any information we receive in the future.

Questions?

We must follow the duties and privacy practices described in this Notice. We will maintain the privacy of your health information. If you have any questions about this Notice, please contact us by emailing us ad contact@medcare-aruba.com.

Credit for our Notice of Privacy Practice for Telehealth Services

We have modified and repurposed HeyDoctor.com’s Notice of Privacy Practices for our use.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is transparent.

Online Store Software

WordPress is obliged to take appropriate security measures based on the agreement we have concluded with them. WordPress uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored.

Web hosting

Antagonist B.V.

We purchase web hosting and email services from Antagonist B.V. Antagonist B.V. processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata

about the use of the services. This is not personal data. Antagonist B.V. has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Antagonist B.V. is obliged to observe secrecy under the agreement.

Hostnet

We purchase web hosting and email services from Hostnet B.V. Hostnet B.V.  processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata

about the use of the services. This is not personal data. Hostnet B.V. has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hostnet B.V.  is obliged to observe secrecy under the agreement.

Email en mailing lists

MailChimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the unsubscribe link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and to share information with third parties in this context.

Campaign Monitor

We send our email newsletters with Campaign Monitor. Campaign Monitor will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the unsubscribe link. You will then no longer receive our newsletter. Your personal data is stored securely by Campaign Monitor. Campaign Monitor uses cookies and other internet technologies that provide insight into whether emails are opened and read. Campaign Monitor reserves the right to use your data to further improve the service and to share information with third parties in this context.

Gmail

We send our email newsletters with Gmail. Gmail will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website you will see the unsubscribe link. You will then no longer receive our newsletter. Your personal data is stored securely by Gmail. Gmail uses cookies and other internet technologies that provide insight into whether emails are opened and read. Gmail reserves the right to use your data to further improve the service and to share information with third parties in this context.

Chat service

We send our messages online with Tidio. Tidio will never use your name and email without any permision.Your personal data is stored securely by Tidio. Tidio uses cookies and other internet technologies that provide insight into whether chats are opened and read. Tidio reserves the right to use your data to further improve the service and to share information with third parties in this context.

Payments

Mollie

We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context.

All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie’s services for which they engage third parties. Mollie does not store your data for longer than permitted by law.

Klarna

We use the Klarna platform to handle (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. Klarna shares personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment application (credit facility). All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Klarna’s services for which they engage third parties. Klarna does not store your data for longer than is permitted by law.

Stripe

We use the Stripe platform to handle (part of) the payments in our webshop. Stripe processes your name, address and residence details and your payment details such as your bank account or credit card number. Stripe has taken appropriate technical and organizational measures to protect your personal data. Stripe reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context. Stripe shares personal data and information regarding your financial position with credit rating agencies in the event of a deferred payment application (credit facility). All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Stripes services for which they engage third parties. Stripe does not store your data for longer than is permitted by law.

Shipping

PostNL

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we provide your name,

share address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.

GLS

When you place an order with us, it is our job to have your package delivered to you. We use the services of GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with GLS. GLS only uses this data for the purpose of executing the agreement. In the event that GLS engages subcontractors, GLS will also make your data available to these parties.

UPS

When you place an order with us, it is our job to have your package delivered to you. We use the services of UPSto carry out the deliveries. It is therefore necessary that we share your name, address and residence details with UPS. UPSonly uses this data for the purpose of executing the agreement. In the event that UPSengages subcontractors, UPSwill also make your data available to these parties.

Job applicant information: 

If you apply for a job with us — that’s great! You may provide us with information like your name, contact information, and resume or CV as part of the application process.

External sales/CRM channels

Betterclinics.com

We sell (part of) our articles/services via the betterclinics.com platform. If you place an order via this platform, betterclinics.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Woocommerce

We sell (part of) our articles/services via the Woocommerce platform. If you place an order via this platform, betterclinics.com will share your order and personal data with us. We use this information to process your order. We treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Embedded Content from Other Websites

Our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Purpose of the data processing

General purpose of the processing

We only use your data for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time – other than at your request – we will ask you for explicit permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all kept confidential by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In some cases, mouth masks webshop can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In a

In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Purposes for Using Information

We use information about you for the purposes listed below:

To provide our Services. 

For example, to set up appointments, provide customer service, process payments, and verify user information.

To ensure quality, maintain safety, and improve our Services. 

For example, by monitoring and analyzing how users interact with our Services so we can create new features that we think our users will enjoy and that will help them more efficiently or make our Services easier to use.

To protect our Services, our users, and the public. 

For example, by detecting security incidents; detecting and protecting against malicious, deceptive, fraudulent, or illegal activity; fighting spam; complying with our legal obligations; and protecting the rights and property of Epione Medical Care Facilities VBA d.b.a. Medcare Clinic and others, which may result in us, for example, declining a transaction or terminating Services.

To fix problems with our Services. 

For example, by monitoring, debugging, repairing, and preventing issues.

To customize the user experience.

To communicate with you. 

For example, by emailing you to ask for your feedback; texting you to verify your payment; or calling you.

To recruit and hire people for Epione Medical Care Facilities VBA d.b.a. Medcare Clinic. 

For example, by evaluating job applicants and communicating with them.

Information We Collect Automatically

We also collect some information automatically:

Log information:

Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, including the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.

Usage information: 

We collect information about your usage of our Services if and when you use our Services.

Location information: 

We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (like when you post a photograph with location information) if you allow us to do so through your mobile device operating system’s permissions.

Stored information: 

We may access information stored on your mobile device. We access this stored information through your device operating system’s permissions. For example, our Services may access the photos stored on your device when you upload a photo of your skin condition through our website.

Information from cookies: 

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Epione Medical Care Facilities VBA d.b.a. Medcare Clinic uses cookies to help us identify and track visitors, usage, and access preferences for our Services.

Retention periods

We keep your data for as long as you are a client of ours. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will

also be interpreted as a request to forget. On the basis of applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that

we have produced in response to your order.

Your rights

On the basis of the applicable Aruban, Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which

rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the event of a forget request we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we have used your personal data in a wrong way.

Right of access

You always have the right to view the data that we process or have processed and that relate to your person or can be traced back to you. You can make a request to that effect to our contact person for

privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors to the email address known to us.

who have this data in their possession, stating the category under which we have stored this data.

Right of rectification

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you adjusted. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the email address known to us. Right to restriction of processing You always have the right to restrict the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted

we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process or have processed and that relate to your person or can be traced back to you, have it performed by another party. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed by other processors or third parties on our behalf to the email address known to us. In all likelihood we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In some cases you have the right to object to the processing of your personal data by a webshop. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is justified, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies are placed via our website from the American company Google, as part of the “Analytics” service. We use this service to keep track of and to get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third Party Cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Your Rights

If you are located in certain parts of the world, including countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR)

If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

– Request access to your personal data;

– Request correction or deletion of your personal data;

– Object to our use and processing of your personal data;

– Request that we limit our use and processing of your personal data; and

– Request portability of your personal data.

You also have the right to make a complaint to a government supervisory authority.

Choices

You have several choices available when it comes to information about you:

Limit the information that you provide

Limit access to information on your mobile device

Opt out of marketing communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.

Set your browser to reject cookies: You can usually choose to set your browser to remove or reject browser cookies before using our website, with the drawback that certain features of our website may not function properly without the aid of cookies.

Sharing Information

How We Share Information

We share information about you in limited circumstances, and with appropriate safeguards on your privacy. These are spelled out below:

– Independent contractors: We may disclose information about you to our independent contractors who need the information to help us provide our Services or process the information on our behalf. We require independent contractors to follow this Privacy Policy for any personal information that we share with them.

– Third-party vendors: We may share information about you with third-party vendors who need the information in order to provide their services to us, or to provide their services to you. This includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, cloud storage services, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries, data escrow services that allow us to provide domain registration services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams); other third-party tools that help us manage operations; and companies that make products available on our website, who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.

– Legal and regulatory requirements: We may disclose information about you in response to a subpoena, court order, or other governmental request.

– To protect rights, property, and others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Epione Medical Care Facilities VBA d.b.a. Medcare Clinic, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.

– Business transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Epione Medical Care Facilities VBA d.b.a. Medcare Clinic goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.

– With your consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.

– Aggregated or de-identified information: We may share information that has been aggregated or de-identified, so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.

– Published support requests: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to publish that request in order to clarify or respond to your request, or to help us support other users.

We have a policy that we do not sell our users’ data. We aren’t a data broker, we don’t sell your personal information to data brokers, and we don’t sell your information to other companies that want to spam you with marketing emails.

 Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so. We monitor our Services for potential vulnerabilities and attacks.

Controllers and Responsible Companies

Epione Medical Care Facilities VBA d.b.a. Medcare Clinic is the controller of personal information, which means that they are the company responsible for processing that information, based on the particular service and the location of the individual using our Services. Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is Epione Medical Care Facilities VBA d.b.a. Medcare Clinic, the company that entered into the contract with you under the Terms of Service for the product or service you use.

Translation

Our Privacy Policy was originally written in English (US). We may translate it into other languages.

In the event of a conflict between a translated version of our Privacy Policy and the English version, the English version will control.

Privacy Policy Changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by email.

Contact details

Epione Medical Care Facilities VBA d.b.a. Medcare Clinic

J.E. Irausquin Blvd. 330

Aruba

contact@medcare-aruba.com